Frequently
Asked Questions

Creating a p989 account takes just a few minutes. Visit the homepage and click the registration button. You will be asked to provide your full name, date of birth, email address and a secure password. You must be at least 18 years old — or the higher minimum required by the operator's licence jurisdiction — to register. Once your basic details are submitted, you can log in straight away, though full account features including withdrawals require KYC verification.

p989 requires standard KYC documentation before processing any withdrawal. You will need to submit a clear photo or scan of a valid government-issued ID — your Pakistani CNIC, NICOP or passport is accepted. You will also need a proof-of-address document such as a utility bill or bank statement dated within the last 90 days. Ensure the name and address on your documents match the details in your registered account exactly.

No. Each individual is permitted to hold exactly one p989 account. Opening duplicate accounts is a violation of our Terms & Conditions and may result in all associated accounts being suspended and any funds inside them being forfeited. If you have accidentally created a duplicate, contact support immediately at [email protected] to resolve the situation before it affects your primary account.

On the login screen, click "Forgot Password?" and enter the email address associated with your account. p989 will send a secure password-reset link to that address. The link is valid for a limited time, so use it promptly. If you do not receive the email within a few minutes, check your spam folder. For persistent issues, contact our 24/7 support team who can assist in English or Urdu.

You can update most contact details — such as your email address or phone number — directly within your Account Settings. Changes to core identity information such as your full name or date of birth require a formal review by our compliance team and cannot be self-served. Contact support with a supporting document explaining the discrepancy. All submitted documents are treated in accordance with our Privacy Policy.

p989 lists payment options in the Cashier section of your account. References to methods familiar to Pakistani users — such as bank transfers and mobile wallets — are provided as contextual guidance only. Names like Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah are referenced as context for Pakistani users and do not imply that these providers endorse or support gambling. Cryptocurrency options including BTC and USDT may also be listed. Check the Cashier for current availability.

Minimum deposit amounts vary by payment method and are displayed within the p989 Cashier at the time of transaction. As a general illustration for Pakistani users, minimum deposits are typically in the range of PKR 500 to PKR 1,000 depending on the method selected. Always check the Cashier for current, accurate minimums before initiating a transaction. These figures are subject to change without prior notice.

Withdrawal processing times on p989 vary by method and the status of your KYC verification. Once your identity documents have been approved, withdrawals are typically reviewed within one business day. Actual receipt of funds depends on the payment method used and any third-party processing times outside p989's control. p989 does not guarantee specific timelines. If your withdrawal has not arrived within a reasonable period, contact support with your transaction reference number.

Withdrawals on p989 may be held for several reasons: incomplete KYC verification, an active bonus with unsatisfied wagering requirements, a pending compliance review, or a mismatch between your account details and the withdrawal destination. If your withdrawal is on hold, you will typically receive a notification explaining the reason. For clarification, contact our support team who can review the status of your request and guide you through any outstanding steps.

Where listed in the Cashier, p989 accepts cryptocurrency deposits including Bitcoin (BTC) and Tether (USDT). To deposit using crypto, select the relevant option in the Cashier, copy the wallet address provided, and send the specified amount from your personal wallet. Minimum amounts and network fees apply. Cryptocurrency deposits are typically credited after blockchain network confirmation. Withdrawal in crypto follows the same process in reverse, subject to KYC verification and standard withdrawal policies.

p989 offers sports betting markets that include international cricket, ICC tournament fixtures and Pakistan-related matches where available. This includes Test matches, One-Day Internationals and T20s involving the Pakistan national side, as well as PSL fixtures where listed. Market availability depends on scheduling and the operator's live odds feed. p989 does not claim any affiliation with or endorsement from the PCB, PSL, ICC or any cricket governing body. Always check the sports lobby for current available markets.

p989 displays odds in decimal format by default, though other formats may be available in settings. Decimal odds represent your total return per unit staked — so odds of 2.50 on a PKR 1,000 bet would return PKR 2,500 in total (PKR 1,500 profit plus your PKR 1,000 stake) if successful. Higher odds mean a less likely outcome but a larger potential return. Odds fluctuate in response to market activity and can change up to the moment a bet is placed.

p989's live casino lobby typically features real-time dealer games streamed from professional studios. Common offerings include live blackjack, live baccarat, live roulette and live game shows — all dealt by professional croupiers via high-definition video feed. Minimum and maximum bet limits vary by table. The selection of available tables and game variants may change over time as providers update their catalogues. Check the live casino section for the current full list of available titles.

Slot games on p989 use random number generators (RNGs) to determine outcomes independently on every spin, meaning each spin is entirely independent of the last. RTP — Return to Player — is the theoretical percentage of all wagered money a slot is designed to return to players over a very large number of spins. For example, a slot with 96% RTP theoretically returns PKR 96 for every PKR 100 wagered over the long run. RTP does not guarantee a specific result on any individual session or spin.

Yes, p989 supports in-play betting on selected sports markets where live odds are available. You can place bets on events as they unfold in real time — for example, betting on the next wicket in a cricket match or the next goal in a football game. Live markets move quickly and may be temporarily suspended during key moments such as a cricket DRS review. In-play bet acceptance is subject to real-time odds availability and the operator's risk management settings at the time of your bet.

p989 periodically offers welcome bonuses for new registrations. The specific bonus type, match percentage, maximum bonus amount in PKR and minimum qualifying deposit are set out in the active promotion at the time you register. Welcome bonuses are available to new accounts only and are subject to wagering requirements before any bonus-derived winnings can be withdrawn. Always read the full terms of any active promotion before opting in, as conditions vary between offers.

A wagering requirement — sometimes called a rollover — is the number of times you must bet your bonus (or deposit plus bonus) before bonus-derived winnings can be withdrawn. For example, a 30x wagering requirement on a PKR 2,000 bonus means you must place a total of PKR 60,000 in qualifying bets before requesting a withdrawal of bonus winnings. Not all games count equally — slots often contribute 100% while table games may contribute less. Progress is tracked in your account dashboard.

No. Bonus funds on p989 are not withdrawable until the associated wagering requirement has been fully completed. If you attempt a withdrawal before completing the wagering requirement, the bonus and any bonus-derived winnings will be removed from your balance, and only your remaining real-money deposit balance (if any) will be processed. You may, in some cases, choose to forfeit a bonus manually via Account Settings if you prefer to withdraw your deposit without completing the rollover.

Yes. All bonuses on p989 carry an expiry date within which both the bonus funds and the wagering requirement must be fully used or completed. Once a bonus expires, the remaining bonus balance and any associated winnings are forfeited automatically. The validity period for each bonus is specified in the individual promotion terms at the time of claiming. Make sure you review the expiry date before accepting any offer so you have enough time to complete the requirements.

p989 runs promotions beyond the initial welcome offer, which may include reload bonuses, free spins on selected slot titles, cashback on sports losses and special event promotions tied to major cricket tournaments, PSL seasons or UFC events. Eligibility and availability vary by promotion. Check the Promotions section of the Platform regularly for current offers. Promotional terms — including minimum deposit, wagering requirement and maximum cashout — are always published alongside each active offer.

Deposit limits, loss limits and session time limits are all available free of charge within your Account Settings under the Responsible Gambling section. You can set daily, weekly or monthly caps. Reducing a limit takes effect immediately. Requests to increase a limit are subject to a mandatory cooling-off period before the change is applied — this intentional delay gives you time to reconsider. p989 strongly recommends setting at least a deposit limit as part of your standard account setup.

Self-exclusion can be applied directly from Account Settings under Responsible Gambling. You can choose a temporary exclusion (minimum 30 days) or a permanent account closure. Once applied, the exclusion takes effect immediately — you cannot log in, deposit, withdraw or receive marketing communications. Temporary exclusions cannot be reversed before their expiry date under any circumstances. If you need assistance, our support team at [email protected] can action an exclusion on your behalf immediately.

p989 uses TLS encryption for all data transmitted between your device and the Platform. Sensitive data including KYC documents and financial records are encrypted at rest. Access to personal data is restricted to authorised personnel only, on a need-to-know basis. Two-factor authentication (2FA) is available for all accounts and recommended for additional security. For a full explanation of how p989 collects, stores and uses your data, please review our Privacy Policy.

Pakistan has gambling restrictions under the Prevention of Gambling Act, 1977. p989 does not claim to be licensed, authorised or endorsed by the Government of Pakistan, the Pakistan Telecommunication Authority, the State Bank of Pakistan or any provincial authority. Users are solely responsible for determining whether their participation in online gambling is lawful under the laws applicable to their location. p989 does not provide legal advice — please seek independent legal counsel if you are unsure of your local obligations.

If you feel that gambling is negatively affecting your finances, mental health or relationships, please take action now. Use the self-exclusion tool in Account Settings to suspend your account immediately. Consider speaking with a qualified mental health professional or a licensed addiction counsellor. Our Responsible Gambling page provides further guidance on warning signs and next steps. Our 24/7 support team can assist with account restrictions in English and Urdu — contact us at [email protected].